Privacy Policy

SolidStone Surfacing Ltd is registered in England & Wales under company number 16163410. We are the data controller for the personal information described in this policy. You can reach us at services@solidstone.services or on +44 7500 220178.

When you use the contact form or email us, we receive the details you choose to send: your name, your email address, your phone number if you provide one, the address or area where the work would be carried out, and the description of the work you set out.

The site also collects basic analytics information about how it is used, such as which pages are viewed and how visitors arrived at them. This information is used as a whole and is not intended to identify you.

Contact details are used to respond to your enquiry, to arrange a site visit and to prepare a quotation. This is done on the basis of our legitimate interest in responding to enquiries about our services, and to take steps at your request before entering into a contract.

Analytics information is used on the basis of our legitimate interest in understanding how the site performs and in improving it. Where consent is required for any particular use, that consent is requested separately and can be withdrawn at any time.

Basic analytics are used to measure how many people visit the site, which pages are read and roughly where visitors come from. The information is reviewed as a whole. It is not used to build a profile of you or to make automated decisions about you.

Information is not sold. It may be shared with providers who help us run the site and our communications, such as our website host and email provider, and with professional advisers where necessary. Where a provider handles information on our behalf, it does so under a contract that restricts it to our instructions.

Information may also be disclosed where we are required to do so by law.

Enquiry details are kept only for as long as necessary for the purpose they were given for, and for any period we are required to keep records afterwards. When information is no longer needed it is deleted or otherwise securely disposed of. Analytics information is retained in a form that does not identify individuals.

Under UK data protection law you have the right to be informed about how your information is used, to request access to the information we hold about you, to ask for it to be corrected if it is inaccurate, to ask for it to be erased, to ask us to restrict how it is used, and to object to processing carried out on the basis of legitimate interests. You also have the right to data portability where it applies, and the right to withdraw consent where consent is the basis for processing.

You can exercise these rights by contacting us at services@solidstone.services or on +44 7500 220178. If you are not satisfied with our response, you have the right to complain to the information rights regulator in the United Kingdom.

This policy may be updated to reflect changes in how the site operates or in the law. The version published on this page applies, and the date at the top of the page shows when it was last revised.